Help centre

Questions, answered

Everything you need to know about measuring, papers, delivery and returns. Can't find your answer? We reply within one business day.

Ordering and measuring

How do I measure my wall?

Measure the width and the height at the widest and tallest points, including any doors or windows, then add about 10 cm (4 in) to each so you have room to trim at the ceiling and skirting. Enter both numbers on the product page, in inches or centimetres, and the price updates straight away. Our mural calculator helps with several walls.

What about sockets, doors or sloped ceilings?

Hang the panels over them and trim around sockets, switches and frames as you go, as with any wallpaper. For a sloped ceiling, measure the tallest point of the wall. Not sure? Email us a photo and your measurements.

How is the price calculated?

You pay for the surface of your wall, per square foot or per square metre, at the price of the paper you choose. Enter your width and height on the product page and the total for your wall appears before you add it to your cart.

Can I have a design in other colours?

Often, yes. Email contact@casavono.com with the design and the colours you have in mind, and we will tell you what we can do.

Can I cancel or change my wallpaper order?

Yes, but only before it enters production, which starts quickly because each mural is printed to order. Email contact@casavono.com as soon as possible with your order number. Once printed, a mural is not returnable for change of mind; damaged, faulty or misprinted orders are reprinted or refunded free of charge if reported within 14 days of delivery.

What happens if I measured my wall wrong?

Because each mural is printed to the measurements you enter, a measuring error is not returnable. That is why Casavono asks you to measure the full width and height and add about 10 cm (4 in) each way for trimming. If you notice a mistake right after ordering, email contact@casavono.com at once: orders can be changed only before they enter production. The calculator helps: the wallpaper calculator

Papers and samples

Which paper should I choose?

Non-Pasted: a smooth matte non-woven for dry rooms, hung by pasting the wall. Pre-Pasted: a fine textured non-woven activated with water, good for kitchens and well-ventilated bathrooms. Peel and Stick: a self-adhesive woven fabric, repositionable for 24 hours and ideal for renters. All three are PVC-free.

Can I order a sample?

Yes. Every design can be ordered as a 30 × 20 in (76 × 51 cm) sample on the real paper, in Non-Pasted or Peel & Stick, from its product page. It is the best way to see the colour in your own light. Once your sample order is confirmed, we email you a credit code for its full price, to use on your mural within 90 days.

Is it safe for a nursery or a bedroom?

Yes. Our papers are PVC-free, printed with GreenGuard-certified low-VOC inks and meet the EN 71-3 toy-safety standard. The Non-Pasted paper is rated A+ for indoor air emissions.

Can I use it in a bathroom or kitchen?

Choose Pre-Pasted or Peel and Stick for a kitchen or a well-ventilated bathroom, on a wall that does not get splashed directly. No paper is waterproof, and Non-Pasted is made for dry rooms.

Will it work on my wall?

The papers are semi-opaque and look best on smooth or lightly textured walls. They are not suited to brick, stucco or heavily textured surfaces. On a very dark wall, a coat of light primer first gives the truest colours.

Will the colours fade?

Our inks are rated Blue Wool 8 for light-fastness, which means strong resistance to fading. Colours can vary very slightly between print runs, so order a whole wall at once.

Will the colour on my wall look the same as on my screen?

Colours can vary slightly between screens and print, which is why Casavono offers a 30 x 20 in sample of any design on the real paper. You see it in your own light, and its full price comes back as a credit code on your mural within 90 days. For the truest colours, hang on a light, even wall.

Delivery and tracking

How is my order delivered?

Each mural is made to order and ships within 1 to 2 business days. Shipping is free with duties included. You get a tracking link by email as soon as it ships.

How much is shipping?

Shipping is free, and duties are included, so there is nothing more to pay on delivery.

Will I have to pay customs or import fees?

No. Wherever we deliver, the price you see is the final price, all included. You pay nothing more on delivery: no import VAT, no customs duties and no clearance fees.

The total shown at checkout is the total you pay.

Where do you deliver?

We deliver worldwide, free of charge, with duties included: 237 countries and territories in all.

  • North America: Canada, Mexico, United States.
  • Europe: Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City.
  • Oceania: Australia, New Zealand and the Pacific islands.
  • Rest of the world: every other country and territory in Asia, Africa, the Middle East, Central and South America and the Caribbean.

The only exceptions: we cannot deliver to Cuba, Iran, North Korea or Syria.

How do I track my order?

Use the link in your shipping email, or track your order here with your order number.

Hanging and care

Can I hang it myself?

Yes. The mural arrives as straight-match panels with pre-trimmed edges that you hang edge to edge, from left to right. Our installation guide walks you through each paper.

How do I clean it?

Wipe gently with a soft, slightly damp cloth. Avoid harsh cleaning products and abrasive sponges.

Can I remove it later?

Yes. All three papers are strippable, and Peel and Stick comes off cleanly, which makes it a good choice for rented homes.

Can you wallpaper over paint?

Yes, on a smooth, sound, clean painted wall. Casavono papers go on smooth or lightly textured walls (not brick, stone or stucco). They are semi-opaque, so a very dark paint colour can show through: a light, even base gives the truest colours. Guide: the installation guide. Murals are priced from $7.95 per square foot, with free shipping and duties included.

Can you wallpaper over old wallpaper?

It is generally better to remove old wallpaper first, so the new paper sits on a smooth, sound base and does not pull the old layer away. Casavono murals need a smooth or lightly textured wall and look truest on a light, even base. Preparation steps are in the installation guide: the installation guide. Murals are priced from $7.95 per square foot, with free shipping and duties included.

Returns

Can I return a mural?

Every mural is printed to your measurements, so we cannot accept returns for a change of mind or incorrect measurements. That is why we suggest ordering a sample first.

What if it arrives damaged or faulty?

We reprint or refund it free of charge. Email contact@casavono.com within 14 days of delivery with your order number and a few clear photos. See our returns policy.

Payment and trade

How can I pay?

At checkout, by card, Apple Pay, Google Pay, PayPal or Klarna.

Do you have a trade program?

Yes. Interior designers, home stagers, rental hosts and other professionals get 20% off every mural and sample. Apply in two minutes, most applications are approved in under a minute.

Can you ship straight to my client?

Yes. Enter your client's address at checkout. Shipping is free and duties are included.

Do you have a loyalty program?

Yes. Every customer joins the Casavono Circle automatically with their first mural: your sample price credited back, 10% off your next wall, and 10% for you and a friend each time you share your code.

Still need a hand?

Talk to a real person

Sizing, paper, a tricky wall: email us and we reply within one business day, Monday to Friday.